BComplete is the website through which the John Hancock company offers a number of online retirement tools, to help retirees review and manage their benefits. You can review your current account, change your profile information, and use planning tools by completing the BComplete login process. This guide will walk you through the login steps. It will also explain mobile access, provide resources to help you solve login issues, and list the ways in which you can contact John Hancock for support.
BComplete Login Steps
There are only a few steps you need to follow to login to your account on a desktop browser.
- Go to the BComplete login webpage.
- Enter your User ID/username into the appropriate box.
- Click the “Next” button.
- Enter your Password into the appropriate box.
- Click the “Sign in” button to access your account.
NOTE: If you are visiting the site for the first time, you will need to create an account before you login. Here are the steps you need to follow:
- On the BComplete login page linked above, go to “Register here.”
- Enter your Social Security number and birthdate to verify your identity.
- Click the orange “Continue” button.
- Follow the instructions to set up your profile.
BComplete Mobile Login Steps
You can track your information from anywhere, and at any time, by signing in to your account using a mobile device. Below are the necessary steps.
- Open your mobile browser, and access the BComplete login portal linked in the first section of this article.
- Input your User ID/username into the requested box.
- Tap “Next.“
- Input your Password into the empty box.
- Turn the Save Me function on or off, depending on whether you want the device to remember your login details.
- Tap “Sign in.”
BComplete Mobile Login via Apple Devices
The John Hancock mobile app, MyLifeNow, is compatible with both Apple and Android devices, and makes on-the-go access even easier. You can use this app to view your account balance, update your contribution information, and review your investment package. Here are the steps to set up the app on Apple devices.
- Download the MyLifeNow app from iTunes.
- Follow the instructions to install and open the app.
- Enter your User ID and Password in the empty fields.
- Tap ‘Sign In’ to access your account.
BComplete Mobile Login via Android Devices
- Download the MyLifeNow app from Google Play.
- Allow the app to install on your device.
- Open it to access the login page.
- Enter your BComplete login credentials in the login menu.
- Tap the ‘Sign In’ button to complete the login process.
BComplete Login Problems
There are a number of resources available to you if you experience login issues. If you forget your user ID or password, go to the login page, and click “Forgot User ID/Password?” Enter your name, SSN, and birth date, then check whether you forgot your password or user ID. You will then receive further instructions to reset your ID or password. You can also go to the BComplete Contact Us page to handle forgotten ID/password issues.
John Hancock Contact Details
There are a variety of ways to contact the John Hancock Company for general support.
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